Refund policy

At Playyy5.com, we strive to ensure that you are completely satisfied with your purchase. Please read our Refund & Return Policy carefully to understand how returns, exchanges, and refunds are handled.

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1. Eligibility for Returns

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrectly delivered

• The issue is reported within 48 hours of delivery

• The product is unused, unwashed, and in original condition

• Original tags, packaging, and invoice are intact

❌ We do not accept returns for:

• Size or fit issues

• Color differences due to screen resolution

• Change of mind after delivery

• Used, washed, or damaged products

• Products purchased during sale / clearance (unless damaged)

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2. How to Request a Return

To initiate a return, please contact us within 48 hours of delivery at:

📧 Email: support@playyy5.com

Please include:

• Order ID

• Clear images or video of the issue

• Brief description of the problem

Our team will review the request and respond within 2–3 business days.

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3. Return Pickup & Shipping

• If the return is approved, we will arrange a reverse pickup (where available)

• If reverse pickup is not available at your location, you may be asked to self-ship the product

• Shipping charges are non-refundable, unless the product is defective or incorrect

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4. Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed within 5–7 business days

• Refunds will be issued to the original payment method

• Depending on your bank or payment provider, it may take 3–10 business days for the amount to reflect

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5. Exchange Policy

• Exchanges are allowed only for damaged or incorrect products

• Exchange requests are subject to product availability

• If the replacement product is unavailable, a refund will be processed

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6. Cancellation Policy

• Orders can be cancelled only before dispatch

• Once shipped, the order cannot be cancelled

• To cancel an order, contact us immediately at support@playyy5.com

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7. Late or Missing Refunds

If you haven’t received your refund:

• First check your bank account

• Contact your payment provider or bank

• If the issue persists, email us at support@playyy5.com

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8. Final Decision

Playyy5.com reserves the right to:

• Accept or reject return/refund requests

• Modify this policy at any time without prior notice

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9. Contact Us

For any questions regarding returns or refunds, please contact:

📧 Email: support@playyy5.com

🌐 Website: https://www.playyy5.com