Shipping policy
At Playyy5.com, we are committed to delivering your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered across India.
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1. Shipping Coverage
• We currently ship within India only
• International shipping is not available at the moment
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2. Order Processing Time
• Orders are processed within 1–3 business days
• Orders placed on Sundays or public holidays will be processed on the next working day
• During sales, festive seasons, or high-volume periods, processing time may be slightly longer
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3. Shipping & Delivery Timeline
Once the order is dispatched, estimated delivery timelines are:
• Metro cities: 3–5 business days
• Non-metro / Tier-2 cities: 4–7 business days
• Remote / rural areas: 6–10 business days
Delivery timelines are estimates and may vary due to courier partner operations, weather conditions, or unforeseen delays.
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4. Shipping Charges
• Shipping charges (if any) are clearly displayed at checkout
• Free shipping offers, if applicable, will be mentioned on the website
• Cash on Delivery (COD), if available, may include an additional fee
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5. Order Tracking
• Once your order is shipped, you will receive a tracking link via SMS and/or email
• Tracking details may take up to 24 hours to become active after dispatch
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6. Delivery Attempts
• Courier partners usually attempt delivery 2–3 times
• If delivery fails due to customer unavailability, incorrect address, or refusal to accept the order, the package may be returned to us
• Re-shipping such orders may incur additional shipping charges
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7. Address & Contact Details
Customers are requested to ensure:
• Correct and complete shipping address
• Accurate PIN code
• Valid mobile number
Playyy5.com will not be responsible for delivery delays or failures caused by incorrect or incomplete address details provided by the customer.
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8. Damaged, Missing, or Tampered Packages
If you receive:
• A damaged package
• A tampered parcel
• Missing items
Please contact us within 48 hours of delivery at:
📧 support@playyy5.com
Include clear photos or videos of the package and product to help us resolve the issue efficiently.
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9. Delays Beyond Our Control
Playyy5.com shall not be held liable for delays caused by:
• Natural disasters
• Government restrictions
• Courier partner delays
• Strikes or logistical disruptions
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10. Contact Us
For any shipping-related queries, please contact:
📧 Email: support@playyy5.com
🌐 Website: https://www.playyy5.com